How Opening the Digital Front Door Has Increased Healthcare’s Accessibility
Historically, healthcare organizations felt as if they couldn’t afford to slow down, evaluate which digital solutions could propel them forward, and invest the time and resources in implementing them. But this all changed with the arrival of the pandemic in 2020.
Now that patients have experienced a heightened digital healthcare experience, they don’t want to go back. This transformation also has powerful implications for providers. Research shows that investing in customer experience could double healthcare facilities’ revenue in 36 months.
As patient expectations for high-touch digital experiences increase, it’s critical to optimize your own digital front door strategy. Learn how doing so can streamline patient and provider experiences by increasing ease of engagement between the two parties.