Artesia General Hospital: Transforming Patient Intake for Enhanced Patient Experience and Revenues

The patient registration process at Artesia General Hospital had looked the same for many years. On the day of their appointments, patients would show up 15 to 30 minutes in advance to fill out paperwork. To address its concerns about patient experience and insurance collections, Artesia implemented Interlace Health’s mobile-friendly, paperless Patient Intake solution, which integrated seamlessly with Artesia’s EHR

With Interlace Health’s Patient Intake in place, the hospital can now email patients all the forms they need to complete prior to their appointments. The hospital and its 16 clinics now have a more streamlined process that better meets the needs of staff and patients, and has accelerated revenue while decreasing the denial process by 10%.

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